Returns

RETURNS

Returns All returns must be made within 30 days of order receipt. Products must be returned in new, unused condition and in the original packaging.

A Return Merchandise Authorization number (RMA#) is required for all returns. Any returns not accompanied by a valid RMA# will not be accepted. Please contact us at info@juvoluxury.com to obtain a RMA# and further instructions. For proper return please include the following:

All original packaging and materials
Name of purchaser
RMA#
Email customer service with tracking information.

Any mechanically defective items may only be replaced with the same model and brand of purchase.

All shipping fees are non-refundable on returns. Customer is responsible for return shipping fees.

If you are shipping an item over $75, you should purchase shipping insurance. We don’t guarantee your shipping return.

Please allow 2 weeks for refunds.

DAMAGED ITEMS
Please contact our customer service within 48 hours to file a damage report with shipping carrier. Damaged items will be picked up from delivered address upon damage notification. A replacement will be issued immediately following the claim.